Explains the communication arrangements between UnFranchise Owners and the company, which can be via letter, email, telephone or the company's website, and the company's obligation to respond in accordance with applicable regulations in Indonesia.
One of Market Indonesia's main goals is to provide the most effective and efficient service to UnFranchise Owners. The primary goal of every administrative department is to be friendly and fair while maintaining consistent compliance and alignment with the requirements of the UnFranchise Business System. By supporting and implementing the following general communication prerequisites, UnFranchise Owners and Market Indonesia will achieve the best service possible.
Correspondence:
UnFranchise Manual: The policies and procedures in the Market Indonesia UnFranchise Manual govern all functions and activities in the field and at the corporate office. UnFranchise Owners must have the most current edition of the UnFranchise Manual available for reference when communicating with the corporate office.
Available mediums: There are several channels available to communicate with Market Indonesia. Among them are mail, telephone, voicemail and email.
UnFranchise Owner information: UnFranchise Owners must ensure that their addresses (registered mail, shipping and email if applicable) and telephone numbers are correct and up to date.
Market Indonesia response: UnFranchise Owners must gather all supporting documentation and necessary information before contacting Market Indonesia (UnFranchise Owners must contact their upline Certified Executive Coordinator or Certified Trainer for guidance in collecting this information). This information will significantly reduce research time and ensure a timely and accurate response. Additionally, UnFranchise Owners must provide their respective departments with the best way to contact them (i.e., telephone number and time).
UnFranchise Owner follow-up: If Market Indonesia responds to an UnFranchise Owner inquiry and the company requires additional information, the UnFranchise Owner is responsible for obtaining that information and initiating follow-up. If follow-up is not initiated, Market Indonesia will consider the request satisfactory.
Market Indonesia address: Sending mail to the wrong address may result in lost mail and processing delays. If no signature is required, send mail to the Market Indonesia office address.
Responsibility/Accountability: Market Indonesia cannot be responsible or accountable for mail. UnFranchise Owners are advised to check receipts through the UnFranchise Management System (UFMS) or by contacting UnFranchise Services.
Paperwork/Documentation:
UnFranchise Owners are responsible for the validity and accuracy of all documents submitted to the company. Market Indonesia processes documents as they are received. Market Indonesia cannot change the documents submitted, so make sure they are correct before sending them to the company.
All documents must be submitted in their original form with the UnFranchise Owner's signature unless otherwise instructed by the company. If a particular representative requests documents to be sent otherwise, it should be brought to the representative's attention.
UnFranchise Owners must stay on top of their business. Please deal with any problems that may occur promptly. The longer the UnFranchise Owner waits, the more difficult or sometimes unlikely the issue will be to resolve. In some cases, UnFranchise Owners can lose valuable time and money.
Phone calls:
Please remember that the UnFranchise Owner's first responsibility is to familiarize yourself with the policies and procedures outlined in the UnFranchise Manual. It is also a requirement that the UnFranchise Owner be trained by their upline. The upline has a vested interest in ensuring that downline UnFranchise Owners and their businesses succeed. The upline is the UnFranchise Owner's point of reference for help and advice.
Before contacting the company, UnFranchise Owners should first verify what is in the UnFranchise Manual. Second, UnFranchise Owners must contact their sponsor, Certified Executive Coordinator, Certified Trainer, or Advisory Board Member. If the UnFranchise Owner does not know who these upline UnFranchise Owners are, they can contact UnFranchise Owner Services for their names and telephone numbers.
Phone calls should be limited to five minutes. As such, UnFranchise Owners must prepare all details and information in advance, including all UnFranchise Owner names, ID numbers, dates, check or money order numbers, order numbers, etc. NOTE: If UnFranchise Owners have numerous questions or complex issues, it is best to send a detailed email instead.
UnFranchise Owners must keep a log of the date of each call, the person spoken to, a summary of the problem and the answers given. UnFranchise Owners must allow Market Indonesia sufficient time to respond to inquiries before calling again. It's a good idea to keep call logs to your upline in the same way.
Only one UnFranchise Owner from the field may contact the company about a particular situation. The UnFranchise Owner should speak with the same representative until the problem is resolved. If more than one UnFranchise Owner calls, all parties must deal with the person at the company who is already handling the issue.
Again, UnFranchise Owners should first consult the UnFranchise Manual and their upline before calling the corporate office. The upline should be able to handle most questions and issues brought to them. But sometimes, UnFranchise Owners need to contact the corporate office. The UnFranchise Owner should contact the appropriate department and person regarding each situation (see The Company — Organization).
When UnFranchise Owners receive correspondence (via email, letter, telephone or voicemail) from someone in a particular department, they must deal with that person/department unless otherwise instructed by the company.
Electronic mail:
UnFranchise Owners may submit requests electronically (via email).
All email submissions must include the UnFranchise Owner’s name and ID number so Market Indonesia can respond.
Market Indonesia will try to respond to all email requests with a valid ID number and valid sender email address within two (2) business days.
All UnFranchise Owners must use the voicemail service provided by Market Indonesia. The company uses voicemail to communicate urgent messages to UnFranchise Owners en masse. Voicemail is also an effective management tool for UnFranchise Owners to use in communications with their downline organizations.
GMTSS Online should be used to provide access to all meetings, trainings, seminars and conventions held worldwide. DO NOT call the office for schedules and locations.