Explains Preferred Customers, namely customers from an UnFranchise who shop using a subscription system in accordance with applicable regulations in Indonesia.
The Preferred Customer Program has been developed and initiated by Market Indonesia as a foundational element for using the One-to-One Marketing concept. For Preferred Customer support, contact Preferred Customer Program Support via PCPsupport@marketindonesia.com.
The following are the policies and procedures for registering and retaining Preferred Customers.
There is no fee to register a Preferred Customer. Choose one of the following ways to register your Preferred Customers:
Help your customers fill out the Preferred Customer registration form, which can be found in the “Supporting Materials” section of your UnFranchise.com account. Enter this information online at UnFranchise.com in the Preferred Customer area along with your Preferred Customer's BV assignment. UnFranchise® Owners must contact new Preferred Customers with their ID and password and welcome them to the Preferred Customer Program.
Manually register your new Preferred Customer on UnFranchise.com in the Preferred Customer area along with the BV assignment of your Preferred Customer. UnFranchise Owners must contact new Preferred Customers with their ID and password and welcome them to the Preferred Customer Program.
Prospective Preferred Customers can register online to become Preferred Customers via the UnFranchise Owner, Nutri-Physical® or Custom Isotonix® websites. Once registration is completed and submitted, the Preferred Customer ID and password are immediately provided to the online applicant. They are welcomed to the Preferred Customer program and can start shopping immediately. UnFranchise Owners will receive an email notification that they have a new Preferred Customer. UnFranchise Owners must send an introductory email to welcome Preferred Customers.
BV placement is the UnFranchise Owner’s nine-digit ID plus the extension. UnFranchise Owners may only assign BV to either their own personal BDC or an original BDC of a personally sponsored UnFranchise Owner currently using UnFranchise AutoShip.
Preferred Customer subscriptions cannot be transferred from one Preferred Customer to another.
There is no Preferred Customer registration fee.
Preferred Customer subscriptions cannot be transferred from one Preferred Customer to another.
Changes to name, address, BV assignment and profile information can be made online at UnFranchise.com in the Preferred Customer area.
If a Preferred Customer is assigned multiple ID numbers by mistake, the Preferred Customer ID number other than the original ID number must be deleted online.
Preferred Customer subscriptions cannot be transferred from one Preferred Customer to another.
The most convenient way for a Preferred Customer to place an order is directly through their Market Indonesia Independent UnFranchise Owner.
When a Preferred Customer places an order online through the UnFranchise Owner's website that has iTransact, the UnFranchise Owner will receive 100% of the net retail proceeds in their bank account set up through iTransact. The order is either filled and shipped by the UnFranchise Owner or passed along to Market Indonesia to be fulfilled. UnFranchise Owners passing orders to Market Indonesia for fulfillment are subject to shipping fees, handling costs, administrative fees and taxes where applicable. BV placement is assigned by the UnFranchise Owner when the order is passed along to Market Indonesia to be fulfilled.
When a Preferred Customer orders online through the UnFranchise Owner’s website, the UnFranchise Owner will receive 100% of the net retail profit in their bank account. Orders are filled and shipped by the UnFranchise Owner or forwarded to Market Indonesia for fulfillment. UnFranchise Owners who send orders to Market Indonesia for fulfillment will be charged shipping and handling fees, administration fees and taxes if applicable. BV placement is assigned by the UnFranchise Owner when the order is forwarded to Market Indonesia for fulfillment.
When a Preferred Customer places an order online through the UnFranchise Owner’s website, the UnFranchise Owner will receive 100% of gross retail profit (less shipping costs, handling fees, administration fees, taxes if applicable, any applicable coupons and a fee equal to three percent of the selling price) as a credit on account at Market Indonesia. Orders will be filled and sent automatically by Market Indonesia. BV will be placed in accordance with the UnFranchise Owner's Auto BV Placement settings.
If an existing Preferred Customer visits an UnFranchise Owner’s website via a Market Indonesia paid advertising campaign on sites including but not limited to Google, Bing, Facebook, and YouTube, 15% of the retail profit will be deducted from that specific order to help offset overall advertising costs.
When a Preferred Customer orders directly from an UnFranchise Owner, the UnFranchise Owner receives payment directly from the Preferred Customer. UnFranchise Owners must record these types of sales online at UnFranchise.com with a Sales Receipt Entry. In this way, the Preferred Customer's purchase history will be maintained.
Direct pickup of Preferred Customer orders is not permitted.
UnFranchise Services will help you with any problems or questions you may have regarding your Preferred Customer’s order.
Most wellness and nutrition programs work best if followed without interruption. With the AutoShip program, your Preferred Customers will never run out of their favorite Market Indonesia products again. When the time allotted for their supply has passed, Market Indonesia will automatically send a new shipment of the products selected to AutoShip and charge your Preferred Customer’s credit card.
NOTE: It is not possible to use the Preferred Customer AutoShip program as an alternative to UnFranchise AutoShip.
Preferred Customer AutoShip can only be paid for with a credit card, the Preferred Customer's own MasterCard or VISA. Due to its automatic nature, this order is processed via the Market Indonesia Business Account regardless of whether the UnFranchise Owner has an iTransact account.
Preferred Customer AutoShip can be set up by the Preferred Customer on the website or by the UnFranchise Owner at UnFranchise.com. All administration, modification and cancellation of AutoShip must be done where it was set up (AutoShip settings on the website cannot be changed or canceled on UnFranchise.com and vice versa).
Determine which week the Preferred Customer will receive the product. Orders are processed on Tuesdays. Please specify delivery frequency: every 30, 60, 90 or 120 days.
Preferred Customers will be charged the suggested retail price unless the price is changed by the UnFranchise Owner (price adjustment).
The UnFranchise Owner will receive alert notifications regarding a Preferred Customer’s new setup of PC AutoShip or cancellation of PC AutoShip.
After two credit cards are declined, Preferred Customer AutoShip will be canceled without notice.
When a Preferred Customer AutoShip order is shipped, the BV is placed according to your Auto BV Placement settings, and retail profits are credited to the UnFranchise Owner's Market Indonesia credit on account.
AutoShip order returns.
If, for any reason, a Preferred Customer is not completely satisfied, simply return the item within thirty (30) days of receipt for an exchange (if available) or a refund of the purchase price.
Contact the Preferred Customer Care Group at PCPsupport@marketindonesia.com. Please see Market Indonesia's Terms of Use for additional terms and conditions.
Only registered Preferred Customers with at least one credited purchase in the previous 365 days will remain in the active database. This purchase can come from any source that generates BV from that purchase. All purchases from the UnFranchise Owner's website, physical inventory, etc., will be counted, provided such purchases have been documented (shown) in the respective Preferred Customer’s order history. All registered Preferred Customers who have not made at least one purchase in the previous 365 days will be removed from the active database.
Only active Preferred Customers can credit purchases to their order history.
Only active Preferred Customers will be available on your list.
Only active Preferred Customers will be available for use in meeting Quarterly Sales Report (Form 1000) documentation.
To reactivate a Preferred Customer, they must reregister as if they were entering the program as a new member. All data, such as profile, order history, etc., will not be reactivated.
This measure will keep our databases clean and efficient, guaranteeing that only usable data is retained.
Cashback allows Preferred Customers to get at least 2% Cashback for purchasing Market Indonesia-branded products and products from Market Indonesia’s Partner Stores that display the Cashback logo.
How Cashback works for Preferred Customers:
Preferred Customers purchase products through the UnFranchise Owner's website.
Cashback accrues based on the amount of Cashback designated for the product purchased.
Preferred Customers can redeem their Cashback for cash after accumulating at least Rp150,000 in Cashback or redeem their Cashback for Market Indonesia-branded products anytime. Other options may also be available.
NOTE: Preferred Customers will not earn Cashback for purchases where (a) the Preferred Customer's browser is not configured to accept cookies; (b) the Preferred Customer is not logged in as a Preferred Customer; (c) the order is subsequently canceled, or the goods or services are subsequently returned; (d) the Partner Store does not report the purchases to Market Indonesia; or (e) the Preferred Customer conducts "fake" transactions or colludes with merchants, makes false statements regarding the Preferred Customer’s participation in Cashback, has multiple accounts or otherwise does not comply with Market Indonesia policies.
How Preferred Customer Cashback works for UnFranchise Owners:
When a Preferred Customer purchases a BV product displaying the Cashback logo, 2% of the purchase price (or a higher amount, in limited circumstances, if notified by Market Indonesia of a special promotion or increased Cashback offer) will be deducted from the UnFranchise Owner’s retail profit for that product.
Refund: If Cashback is given for the sale of a BV product that has been returned, the amount available in the purchasing Preferred Customer's Cashback account will be adjusted to deduct the Cashback given for the BV product. If the Cashback balance is insufficient for the deduction, the amount will be deducted from the product refund.
If the Cashback balance is insufficient for the deduction, the UnFranchise Owner will be responsible for paying the shortfall.