Explains shipping costs, delivery times and problems that may arise during delivery, with all rules in accordance with applicable regulations in Indonesia.
Standard shipping rates:
Products ordered by UnFranchise Owners will be sent using the courier selected by the company, and shipping costs are the responsibility of the UnFranchise Owner.
There are no shipping charges for orders that will be picked up. Exceptions to this section may apply, including but not limited to shipping and handling charges related to other items, such as event ticket purchases, promotions, marketing materials or samples, which are not included in these regulations and may be charged separately.
Shipping is not available to PO box addresses.
Courier services: Product and literature orders are shipped via transportation companies contracted by the company.
Payment: All shipping costs must be accompanied by the order.
Service changes: All shipping costs must be accompanied by the order.
No shipping refunds will be given if the UnFranchise Owner decides to change from delivery to pickup.
Delivery fees may apply if the UnFranchise Owner decides to change from pickup to delivery.
Shipping charges may apply if the UnFranchise Owner decides to change the shipping address or reroute shipping after the order has been released from the warehouse for shipping.
When an online order is received, an invoice/packing slip is generated the next business day. Delivery time for orders sent from Market Indonesia depends on the delivery location.
The following things usually raise questions regarding late orders:
Insufficient payments or credit available to cover order or shipping costs.
Misplaced order or ID number, or an illegible order.
Invalid or incomplete address (UnFranchise Owners must always ensure that Market Indonesia has a valid address on file).
Currently, Market Indonesia ships packages via a transportation courier service contracted by the company. All UnFranchise Owners must have a valid shipping address on file with Market Indonesia to ensure that packages are shipped to a deliverable address. Orders returned to Market Indonesia due to an incorrect or incomplete address will be charged for reshipment to the correct address. Costs will be based on standard shipping rates.
UnFranchise Owners must notify Market Indonesia within 15 days from the date the delivery is received to report delivery problems, including but not limited to late or lost orders, backordered products still not received, short shipments, damaged goods or wrong products received. If UnFranchise Owners experience shipping discrepancies, they should contact UnFranchise Services with the following information readily available: UnFranchise identification number, name, order date, shipping address, product order number and shipping method (shipper/carrier). UnFranchise Owners who fail to notify Market Indonesia of any delivery problems within 15 days of the delivery date will waive any claim against Market Indonesia to correct the problem. Because any shipping errors will require research by Market Indonesia staff, we strongly urge you to call customer service to resolve these issues, as you will not be able to resolve them at the corporate office.
Incomplete delivery/short shipment: An incomplete delivery or short shipment does not include all the items or individual packages ordered. Deliveries without goods still on backorder or removed from the order before being processed by Market Indonesia (due to payment problems, discontinuation, etc.) are not considered incomplete or short.
Individual items: All orders filled and processed at Market Indonesia are carefully checked. To minimize shipping discrepancies, Market Indonesia applies a double verification method. Please review your order carefully before contacting UnFranchise Services.
Packages: Carefully count the number of packages sent. Never sign a delivery receipt for more packages than have been delivered. When freight carriers sign for a shipment at Market Indonesia, they sign for a number of pieces of cargo and acknowledge this fact. Market Indonesia’s control over the delivery ends at that time, and the courier service takes over responsibility.
Damages: When you receive your package, please check the outer packaging for damage before signing for it. Never refuse damaged shipments. The delivering party must note any damage, such as packages being destroyed, resealed or opened, on the delivery note. Market Indonesia takes great care in packaging, handling and shipping products. However, unavoidable accidents and careless handling by others sometimes occur. Please be assured that the product is in good condition when it leaves our warehouse. If an UnFranchise Owner receives a damaged product, they may be required, at Market Indonesia’s discretion, to return the damaged product to Market Indonesia at the company’s expense before Market Indonesia will reship the product. All packages must be opened and inspected upon receipt.
Always check the shipment before signing for it. Be sure to bring any damage to the attention of the delivery person, then request the damage be recorded and noted on the delivery slip. Set aside damaged merchandise and notify your UnFranchise Services representative at Market Indonesia. Market Indonesia will submit a claim to the carrier upon receipt of appropriate documentation from the UnFranchise Owner.
If damage is discovered at a later date, notify your UnFranchise Services representative at Market Indonesia. Do not send damaged products back to Market Indonesia. After Market Indonesia receives the required documents, the company will immediately replace the product and wait for reimbursement from the courier service.
Wrong products: Wrong products are defined as products that are sent incorrectly and do not match those that should have been sent. All orders received and processed at Market Indonesia are checked very carefully. To minimize shipping discrepancies, Market Indonesia applies a double verification method. In rare instances, an UnFranchise Owner may receive an incorrect product. At Market Indonesia’s discretion, they may be required to return the incorrect product to Market Indonesia at the company’s expense before Market Indonesia ships the correct product.
Extra products: An extra product is different from an incorrect product because the UnFranchise Owner receives it in addition to the ordered product. In the rare event that an UnFranchise Owner receives extra product or additional packages, they should contact UnFranchise Services. UnFranchise Owners who receive extra products will be asked to return those products to Market Indonesia at the company’s expense.
Return authorization: In the case of the wrong product, damaged product or extra product received, after Market Indonesia issues a Return Authorization Number (RA No.) to return the product to the company office, the product must be returned to Market Indonesia within sixty (60) days from the issuance of the RA No. If the product is not returned to Market Indonesia within sixty (60) days from the issuance of the RA No., Market Indonesia has the right to debit the UnFranchise Owner’s Market Indonesia account for the cost of the product, but only if the UnFranchise Owner has received and failed to return the product they haven’t paid for. If Market Indonesia debits the UnFranchise Owner’s Market Indonesia account for products that are not returned, any Business Volume for the product will be assigned to the UnFranchise Owner’s personal BDC-001 for the date their account is debited.